The board of the association knew its organization was not being managed well, but assumed that its financials and overall operations were in fine condition – only to discover an extraordinary accounts receivable accrual because members had been billed for dues for two to three years despite their non-renewals.
MCI USA integrated membership data with financial records, developed a robust tracking system for organizations in the accreditation process, and created an improved customer-service experience with reporting tools for volunteer assessors.
Results:
- The organization streamlined its application process and established an effective tracking system that reduced the average approval process by three months.
- Customer-service ratings improved dramatically.
- The organization launched a new website to more effectively promote its standards.
- By clearly communicating its new pricing structure, the organization saw a 25% increase in total revenue.
