By participating in this benchmark study, associations will receive their Engagement Index score and learn:
- How engagement is evolving and how customisation is impacting members and customers experience
- What members and customers consider to be the key drivers of relationship strength
- What is impacting their relationship with the younger generation
- How the opportunities to contribute to association activities affect engagement
- What resources deliver value and impact engagement the most
- How members and customers assess
As an outcome of participating in the study, each association will receive its individual Engagement Index Fact Sheet, including:
- The engagement score
- Association position in the Index
- An overview of principal KPIs
Each participating association will have access to the entire Association Engagement Index findings and Engagement Series of publications and events.
Tried and tested methodology is used to measure each association's engagement score and relationship strength, allowing them to benchmark their performance against similar organisations.
Participation is free, but space is limited. All associations should sign up by the 30 November 2023 at Association Engagement Index.
For FAQs, a sample benchmark survey, and to sign your association up, visit Association Engagement Index.
The Association Engagement Index is endorsed by Answers For Associations, CONECTA-A, CSAE, MemCom, ESAE and PCMA
* Fifty-one associations across multiple industries and professions participated in the 2022 edition of the AEI, generating more than 12,700 responses from members and customers from 118 countries around the world. The benchmark showed a moderate level of engagement overall with an Engagement Index Score of 88. This score, while adequate, means there is work for associations to do to raise the engagement score to at least a strong position.
MCI’s conclusion was that associations must adopt the three Cs of engagement: give members a choice, leverage multiple channels and customise their journey.
For more information, please contact:
Karine Desbant
Global Marketing & Communications Manager, Associations & Communities
MCI
karine.desbant@wearemci.com
About MCI
MCI is a global engagement and marketing agency. We design human-centric solutions that unleash the power of people to deliver innovation and growth for our clients. Our offering includes live & virtual events, strategic & digital communications, consulting & community solutions. We help brands, companies, associations and not-for-profits solve their challenges, bringing their people together to shape their tomorrow. MCI is an independently owned company headquartered in Geneva, Switzerland, with a global presence in 60 offices across 31 countries.
To learn more, visit www.wearemci.com
Karine Desbant - Director Marketing & Communications - Associations Market, MCI
