future of consumer insights

What can future market insights tell us about consumer behaviour?

Did you know that only ⅓ of associations in the modern era enjoy what you might call better-than-moderate engagement with their members and external stakeholders? As such, the benefits provided by future market insights should be of interest to everyone. 

In the ultra-competitive environments organisations find themselves in in the 2020s, it’s become essential to remain relevant while responding to consumer needs. Driven by data analytics, trends forecasting and technological advancements, it’s possible to anticipate shifts in the landscape and tailor your strategies accordingly.

For associations, the benefit of being able to see into the future goes beyond understanding member needs and trends, as it also helps in the identification of opportunities to generate non-dues revenues - a vital component in sustainability. 

In this article, we explore what these market insights tell us about consumer behaviour and the benefits that come with possessing this information.

Defining future market insights in the association sector

So, what do we mean by future market insights in the context of the association sector? The concept encompasses a range of tools and methodologies that are employed to predict and interpret shifts in consumer behaviour. It relies on a steady flow of data from an array of sources that include:

  • Data Analysis: Involves reviewing historical and current data from multiple touchpoints across an organisation.
  • Trends Forecasting: Through the examination of patterns and external influences that have an impact on an association’s success. 
  • Advanced Technologies: Using artificial intelligence (AI) and machine learning for accurate processing of large data sets.
  • Engagement Metrics: Monitoring activity across various digital platforms, including an association’s website and social media channels.
  • Demographic Analysis: Sorts and examines data based on member and customer characteristics.

This is just a selection of a long and varied list of data sources that can be used to predict and address member needs while growing revenue. By carrying out analysis of this data, association leaders can learn a great deal. What exactly? Well, that’s something we now explore in greater detail. 

Shifting demographics and member expectations

While there are few certainties in this world, the demographics of both your members and those associated with your organisation are going to change over time. That’s why it’s important to consistently review your strategies to ensure that they’re hitting the mark in terms of ongoing sustained engagement. 

You might find that your base is evolving to include younger generations, such Millenials and Gen Z, which means that you need to re-think what your messaging is saying. Future market insights can play a critical role in this kind of adaptation, providing valuable data on shifts in age groups, trends, preferences and any other major changes in demographics. 

By leveraging these insights, associations can refine their strategies to align with members’ evolving values and preferred engagement channels, whether that means prioritising digital experiences or offering more personalised communications. 

future market insights

Enhancing sponsorship and revenue opportunities

Of course, keeping members happy and engaged is not the only objective that has to be achieved for an association to be successful. The full spectrum of organisations within this sphere are increasingly reliant on non-dues revenue to sustain their operations. Fortunately, future market insights are able to reveal lucrative sponsorship and revenue opportunities. 

Sponsorship

Data-driven analyses of membership and more general industry trends can give associations the guidance they need to better understand the types of events and themes that are most likely to attract sponsors. Moreover, insights into consumer behaviour help organisations craft tailored sponsorship packages based on predicted engagement levels for specific events or topics. 

By offering sponsors targeted access to active member segments - such as specific professional groups or geographic regions, associations can enhance their sponsorship appeal and value to secure more income. 

Revenue opportunities

Beyond sponsorships, future market insights help associations identify new product and service opportunities that align with member needs and industry trends. Examples include:

  • New subscription-based digital products (e.g. industry data dashboards, financial planning tools) that are separate from the primary membership offerings.
  • Partnered merchandise or sponsored content: Branded items or sponsor-supported publications that align with member interests and generate revenue.

By leveraging these insights, associations can proactively develop high-value, non-dues revenue-generating products and services that resonate with members and broader audiences alike. This approach enhances financial stability by diversifying income streams and supporting sustainable financial growth.

Trends in content consumption and information access

The way in which content is consumed has changed much over recent years and it continues to evolve today. 90% of consumers now watch videos on their mobile, and the convenience of these devices means that they’re able to stay connected anywhere and at any time. 

Video has surged in popularity, due to the engaging and efficient way it’s able to convey both simple and complex information through tutorials, interviews, or webinars. Additionally, the demand for on-demand resources reflects members’ desire for flexibility, allowing them to access content on their own schedules rather than adhering to fixed event times.

Aligning strategies with evolving habits 

Whenever changes occur in the way people consume and interact with information, the gathering of future market insights will give your organisation an early heads-up that allows you to refine your content strategies accordingly. 

For instance, current consumption habits have led to organisations offering shorter mobile-optimised videos and on-demand video library resources that its members and stakeholders can access. Trends like micro-learning are also particularly effective, enabling members to quickly absorb valuable knowledge without committing to lengthy sessions.

Those using AI-powered analytics to predict these kinds of shifts are able to build dynamic, on-trend content strategies that ensure their target audience can access what they want to know in the most relevant and appealing formats.

Refining onboarding with predictive insights

The experience many have with your organisation starts with onboarding and the smoothness of this journey can have a big impact on perception. However, future market insights can transform this experience to make it more personalised and engaging right from the beginning. 

By employing predictive analytics, associations can tailor their onboarding processes based on demographic data, professional goals, and engagement history. This information can also be used to direct new members to relevant resources, networking groups and events that closely match their interests. 

For example, younger members interested in career advancement might receive early access to mentorship programmes, while others might be directed toward specialised content. This kind of data-driven onboarding experience can result in immediate engagement, establishing a solid foundation for long-term retention.

Establishing beneficial strategic partnerships

Another way in which future market insights can be crucial in driving growth and engagement for associations is in establishing beneficial strategic partnerships. They offer leaders data-driven opportunities to find and establish strategic partnerships that align with member interests and industry needs. 

Through the analysis of patterns in member interactions and identifying areas where members seek additional resources, associations can pinpoint partnerships that add tangible value. Rather than simply collaborating with any relevant industry organisation, future insights enable associations to identify partners closely aligned with member priorities, thus enhancing relevance and engagement.

Using a data-driven approach to move your organisation forwards

Future market insights can be invaluable for associations seeking to stay ahead in what is a rapidly changing environment. By leveraging tools like data analytics, AI, and trends forecasting, associations can anticipate member needs, hone their engagement strategies, and explore a wealth of new revenue avenues. 

As associations continue to adapt using these insights, they can enhance their role as indispensable resources for their communities. So, if you’re in need of external assistance in this area, you must choose an agency with experience and a proven track record. 

At MCI, we’ve been helping organisations across the world harness the power of data analytics to drive revenue and enhance the experience they offer to their members and stakeholders. We’re well placed to support you on your journey and you can get in contact simply by filling out our contact form

Alternatively, if you’d like to see our complete range of engagement services, you’ll find everything you need to know and more on our website. 

MCI Content Team

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